go back to the Users Library and open the Group Containers folder. navigate into Containers and set aside and (one of those is for v8, just pull them both aside). The Microsoft support agent will give you a security code-enter it when prompted. Quit RDP on the Mac, hold the option key & click on the Go menu to enable showing the Library & select that. Here’s what to do if you’re working with a Microsoft support agent and they tell you to open the Quick Assist app: Screens Connect 4.12 for macOS 10.13 High Sierra or later. You use a connection to connect directly to a Windows PC. Screens Connect lets you connect back to your Mac or Windows PC from wherever you are in the. (If you skip this step, you can't connect to your PC.) Add a Remote Desktop connection or a remote resource. Set up your PC to accept remote connections. ![]() The app connects your computer with the Microsoft support agent’s computer using a remote connection. Follow these steps to get started with Remote Desktop on your Mac: Download the Microsoft Remote Desktop client from the Mac App Store. Use the Quick Assist web app to get help with your computer directly from Microsoft support agents. ![]() (mstsc Microsoft Terminal Server Connection) Next to Computer: type in the IP address of your server. Type 'Remote Desktop' and press the Enter key. Quick Assist web appįor: Windows 8.1, supported Windows Server versions, supported macOS versions Here are the directions to remote desktop into your server from a local windows OS. Option 3: Select the Search bar or Search icon, enter quick assist, then select Quick Assist in the list of results.Īfter Quick Assist opens, enter the code provided to you by Microsoft. Turn on Remote Management, then click the Info button on the. (You may need to scroll down.) Open Sharing settings for me. On your Mac, choose Apple menu > System Settings, click General in the sidebar, then click Sharing on the right. In Windows 10: Select Start > Windows Accessories > Quick Assist. Use Remote Management in Sharing settings to allow others to access your computer using Apple Remote Desktop. In Windows 11: Select Start > All apps > Quick Assist. Option 1: Press Ctrl + Windows logo key + Q at the same time. To open Quick Assist on your Windows 10/11 PC, do one of the following: Important: You might need to update Quick Assist to continue using it.
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